SHOP FURNITURE
Need Help?Need Help?
Home
Home /

customer service

Contact Us

Please fill out and submit the below form and a specialist from our sales team will get back to you promptly. Alternatively, feel free to call or chat, weekdays 8am-4:30pm PST. We look forward to working with you!

US calls: 877-757-4725 International calls: +1-206-441-2721

If attaching multiple documents, please choose all the documents at once to ensure they attach correctly.

  • Our customer service team can help you with:

  • Selection

    Picking the best material for your flooring needs

  • Sizing

    Deciding the perfect size for your custom area rug

  • Customization

    Custom rug shapes and borders

  • Installation

    Purchasing broadloom for wall-to-wall installation

Trade Program

Are you an Interior Designer or Architect? Get access to our exclusive trade benefits with same-day approval.

Your Project Timeline

Project Overview

Tell us about your vision, space and expectations. What design aesthetic or style suits you? Are you looking for an area rug or wall-to-wall carpet? What room are you shopping for? Send over mood boards or anything else that inspires you.

synthetic fiber group

Selection and Perfection

After we’ve learned about your project, we will get to work. We’ll ask additional questions and send product recommendations and samples until we land on the perfect solution. If certain items are experiencing a long lead time, we can help you find the best alternative.

satara in color camel

Shipping Help

Once your order is processed, we will determine the best shipping method for your needs and make sure you are set up for success when your rug, carpet, or tiles arrive. If an installation is required, we will provide your contractor with technical documents.

Design Your Rug In 5 Easy Steps

Sometimes a visual is all you need. Watch our video below to learn how to build the perfect rug.

1. Customize: Select your preferred color and size.

2. Choose a Border

3. Select Add-Ons

4. Add Optional Notes

5. Preview & Confirm

Visit Our Showroom

While we work with clients all over North America, we are proud to call Seattle home. If you're a member of the local design community, we invite you to visit our downtown showroom: 1932 1st Ave, Suite 800, Seattle, WA 98101.

Experience the look and feel of our entire flooring catalog in person. Our in-house sample stock includes designer favorite SynSisal®, natural fibers, wool, outdoor, commercial-grade weaves, and more.